REFUND & CANCELLATION POLICY

Holy Wisdom Academy
Effective Date: 13-09-2026

Holy Wisdom Academy is committed to providing a transparent and convenient online fee payment facility for students, parents and guardians. This Refund & Cancellation Policy explains the conditions applicable to payments made through the School's online fee payment facility.

1. General Policy

  1. Online payments made through the School's website are towards tuition fees, admission fees, term fees, transport fees, examination fees and other applicable school charges.

  2. Fees once paid are generally non-refundable, except in circumstances specifically mentioned in this policy.

  3. All payment transactions are subject to successful verification and confirmation through the authorised payment gateway and the concerned banking/payment network, including Bank of Baroda (BOB), Lohaghat, wherever applicable.

2. Refundable / Eligible Cases

A refund may be considered in the following circumstances:

  • Duplicate Payment: Where the same fee has been paid more than once due to a technical or payment-processing error.

  • Excess Payment: Where an amount greater than the actual fee payable has been inadvertently paid.

  • Failed Transaction: Where the payer's account has been debited but the payment has not been successfully credited or reflected in the School's records.

  • Admission Withdrawal/Cancellation: Where applicable, refund shall be governed by the School's prevailing admission withdrawal and cancellation rules.

3. Non-Refundable Fees

The following amounts shall generally not be refundable:

  • Admission/registration fees after the admission process has been completed.

  • Payment gateway, convenience or transaction charges, where applicable.

  • Fees relating to services that have already been provided or availed, including transport, examinations or other school services.

4. Refund Request Procedure

For requesting a refund, the parent/guardian/student must contact the School Accounts Office and provide:

  • Student's Name

  • Class/Grade

  • Admission/Enrollment Number

  • Transaction ID/Reference Number

  • Date of Payment

  • Amount Paid

  • Proof of payment/transaction receipt

  • Reason for requesting the refund

Refund requests should be submitted within 03 days from the date of the transaction.

After verification and approval, eligible refunds shall normally be processed to the original payment method within 7–15 working days, subject to the processing timelines of the concerned bank/payment gateway.

5. Failed or Unsuccessful Transactions

If an online payment fails but the amount has been debited from the payer's bank account, the amount may be automatically reversed by the bank/payment gateway within the applicable banking timeline, generally 5–7 working days.

If the amount is not received within the applicable period, the payer should contact the School Accounts Office with the transaction/reference number.

6. Cancellation of Payment

A payment transaction that is cancelled before successful completion shall not ordinarily result in a completed fee payment.

Once a payment has been successfully processed and credited against the student's fee account, cancellation shall be governed by the refund provisions mentioned above.

7. Verification

A refund shall be initiated only after the School verifies the transaction and confirms the payment status with the concerned bank/payment gateway.

8. Contact for Refund Queries

Accounts Office – Holy Wisdom Academy
Email: accounts@holywisdomacademy.com
Phone: +91-9410738878
Office Hours: [Monday–Saturday, 09:00 AM - 04:00 PM]

For faster resolution, please mention the transaction ID and payment date in all refund-related communications.